Clear Support — Before and After Warranty
2025-07-15
Support During and After Warranty
For many customers, after-sales service is just as important as the machine itself. This is especially true for industrial packaging equipment used in continuous production. To help our users work with confidence, we offer clear support policies both during and after the warranty period.
Who we serve
Our support system is designed for:
Factory maintenance teams who need fast answers and clear instructions
Procurement managers who want long-term support, not just delivery
Overseas distributors who handle local service
End users without access to on-site technicians
These users often ask:
What happens after the warranty?
Will we still get help if there’s a problem?
Our answer is simple: yes.
Warranty period support
If the machine has a quality issue during the warranty period, we will provide free replacement parts (except for wear parts).
We also provide step-by-step video instructions to show how to replace the parts.
This avoids delays and reduces dependence on local service teams.
After-warranty support
After the warranty ends, users can still contact us directly.
We will provide video guides or written documents to explain how to handle the issue.
Only the replacement parts need to be paid for — support remains free.
What makes this useful
No change in response speed or service attitude after the warranty
Clear technical materials help even teams with no local technician
Cost of service is simple and clear
Helps reduce downtime and build trust
We continue to support all our machines long after delivery.
This approach gives our customers confidence — not just during the warranty, but for years to come.
